FAQs
HOW DO I PLACE AN ORDER?
You can place orders on our website: www.purusham.com or via Instagram (direct message) @. In case of any assistance required, please call/whatsapp us on +91-9820474761. We can also be contacted via email at info@purusham.com . We will get back to you regarding the time frame and measurements required or any other assistance that you may require.
You can also visit our Store at. The store timings are IST AM to PM. The store phone number is 9820474761.
HOW DO I MAKE A PAYMENT?
Payments can be made through Visa, MasterCard, American Express, and Maestro credit and debit cards. We also accept bank transfers and cash payments. Please contact our team on +91-9820474761 or email us at ino@purusham.com in case you wish to make payments through netbanking or cash.
HOW DO I KNOW MY SIZE?
We can make the outfit as per the size chart or you can send us your customized measurements according to our provided measuring guide. In case you have any questions regarding the size chart, feel free to contact us on +91-9820474761 or email us at info@purusham.com . For plus sizes, 'XXL' and above (bust size 44 inches and above), we charge a 10% additional charge on the MRP of the product.
WHAT IF MY SIZE DOES NOT MATCH WITH THE SIZE CHART?
Our products are especially designed for you. We would love to design our products based on your requirements. You can send us your measurements after placing an order to have the product made specifically to your size. For any questions, we request you to contact us on +91-9820474761 or email us at info@purusham.com .Please note that an additional charge will be applicable based on order with a bust size of 40 inches and above.
CAN I CUSTOMISE AN ORDER?
Yes, customisation is possible in terms of colors, adding sleeves and other minor changes. For customization, you can contact us on +91-9820474761 or email at info@purusham.com . For plus sizes, 'XL' and above (bust size 40 inch and above), we charge a 10% additional charge on the MRP of the product.
DOES THE PRICE OF THE PRODUCT CHANGE FOR A CUSTOMIZED ORDER?
Price of the order remains unchanged for any product ordered exactly as per the image as displayed on our site. However, in case a customization is required such as color, sleeve adjustments etc, there will be an additional customization charge applicable and will be added to the final billing amount. For any such customization, we request you to contact us on +91-9820474761 or email us at info@purusham.com . In case the product was bought on sale, an additional charge for customization/alteration is applicable.
CAN I REQUEST FOR A CHANGE IN COLOR OF THE PRODUCT?
Yes, we can change the color of the product, if possible. However, please note that some of our products might look great in the given color shade only. If you still wish to customize the color, we request you to contact us on +91-9820474761 or email us at info@purusham.com .
ARE THE COLORS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?
Our products are hand-crafted and hand-dyed. Due to the intricate and exclusive nature of the products available on our website, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the real product. However, there may be minor variations in the colour of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.
HOW DO I TRACK MY ORDER?
We try to deliver all our orders as soon as possible ensuring the products reach you on time. If you wish to track your order, please get in touch with us on +91-9820474761 or email us at info@purusham.com . We can provide you with the courier tracking number upon request.
WHAT IS THE TIME FRAME FOR RECEIVING ORDERS?
Each garment is hand embroidered and sewn, and each order is made-to-measure. Usually the time frame will be anytime between 30-45 days, however it is mentioned individually in the details of every product. Please note that once the order has been shipped from our courier partner and the tracking details have been shared with you upon request, we are not liable for any delay whatsoever. In case of urgent orders that you may need sooner than the date given by us, you can email us at info@purusham.com or call us on +91-9820474761, and we shall get back to you on the same with the possibility.
WHAT ARE YOUR DELIVERY OPTIONS?
The order can be collected from our store in Mumbai, or we can have it shipped to you at your doorstep.
HOW DO I GET MY OUTFIT ALTERED?
We generally keep a 3-4" margin in all our custom-made outfits. Usually, the measurements are accurate and the alteration is quite minimal. However, since these are specially handcrafted for you and are getting shipped to you, there may be minimal alterations. Please note that we will only alter within 45 days of your receiving the product and post that period, alterations will be charged for. The charges will vary depending on the alteration. Shipping charges for alterations will have to be paid by the client and will not be borne by us. In case you require any alterations, please get in touch with us at +91-9820474761 or email us at info@purusham.com .
For outfits purchased on sale/discount, we charge additionally for any alteration required. The charges will vary depending on the alteration.
HOW MUCH TIME DOES IT TAKE FOR ALTERATIONS?
We try to make the orders as per the standard size chosen by you or the measurements provided to us. If any alterations are required, we generally need about a week or two, however this varies from each and every product. Please note that shipping charges for alterations will have to be paid by the client and will not be borne by us. In case you require any alterations, please get in touch with us on +91-9820474761 or email us at info@purusham.com and we shall get back to you on the same within 48 hours.
HOW DO WE SEND THE ORDER FOR ALTERATIONS?
If any alterations are required, we request you to send the order to our Flagship Store in Mumbai. Address is Purusham Alternatively, you can drop-off the product at the given address as well. Please note that we do not get any alterations picked and shipping charges for altered products will have to be paid by the client and will not be borne by us.
I SHOPPED THE PRODUCTS FROM A MULTI-BRAND OUTLET. CAN ANY ALTERATIONS BE DONE?
For all products shopped from a multi-brand outlet, please contact the same multi-brand outlet for alterations, if any.
WHAT IF I ORDER MULTIPLE PRODUCTS?
If you order multiple products, all of them are shipped as one shipment, once all products in your order are ready. However, if you wish to receive some products earlier, please email us at info@purusham.com or call us on +91-9820474761 and we shall do the needful.
WHAT DO I DO IF I DON'T LIKE MY PRODUCT IS THERE A REFUND POLICY?
Each and every product is specially handcrafted for you considering all your requests. In case you are unhappy with our product, please get in touch with us on +91-9820474761 or email us at info@purusham.com . Our team will get in touch with you to help you with your product. However, we have a strict no refund/cancellation policy.
I NEED HELP WITH PLACING AN ORDER OR DECIDING WHAT TO BUY?
In case you require any assistance in deciding the outfit or placing an order, please get in touch with us on +91-9820474761 or email us at info@purusham.com . For your convenience, there is also a chat button on the website which gets you in touch with our fashion consultant.